FAQ
Straight answers
The questions brands ask us first.
Orders
- What is the smallest order?
- 250 pieces for higher-value products and 500 for lower-value ones. It also depends on your brand and what you want to make, so we can discuss it once we know your plans.
- Can I order one of your designs?
- Yes. Pick a ready design and we make it in your leather and colour, with your logo. It is the quickest way to start.
- Do you work with new brands?
- Yes. If you are starting out and want a smaller first run, tell us your quantity and we will talk it through.
- What will it cost?
- It depends on the design, the leather and the quantity, so we quote each brief separately.
- How do I pay?
- Payment terms are set out in your quote, and we are open to discussing them.
- Can you handle large orders?
- Yes. The unit can make up to 45,000 small leather goods a month, so repeat orders and larger runs are not a problem.
Corporate gifting
- Do you make corporate gifts?
- Yes. We make leather gifts for companies, with orders starting at 50 to 100 pieces depending on the product.
- Can you add names or a logo?
- Yes. We can deboss a name, initials or your logo on each piece.
- Which leather can we choose?
- You choose from the leathers and colours we have in stock at the time.
Design and samples
- Do I need a tech pack?
- No. A tech pack helps, but a sketch or a reference photo is enough to start.
- I have an idea but no design.
- That is fine. Our designer draws it up with you, and then we make a sample.
- How long does a sample take?
- 15 to 20 days. Production starts only after you approve it.
- Do samples cost extra?
- A new sample is charged for the leather and the work that goes into it, and we confirm the cost before we start.
- Which leathers and finishes can I choose?
- Smooth, pebbled, Saffiano and suede, in your colour, with matched or contrast lining, stitching and edges.
Quality and the unit
- Who makes the products?
- Our manufacturing partner in Chennai, a leather goods exporter running since 1991 with about 200 people. Rawone handles your order from the first message to delivery.
- Which brands has the unit made for?
- It has produced for global brands including Calvin Klein, Van Heusen, Chaps, American Tourister, JCPenney, Sears, Buxton and Filofax.
- How is quality checked?
- Hides are inspected before cutting, parts are checked during production, and every finished piece goes through a 14-point inspection covering construction, finish, function and measurements.
- Is the unit audited?
- Yes. It is audited for social and environmental compliance under GMP, SLCP and Higg FEM, and has been cleared for production by global buyers.
- Can we visit?
- Yes. We can arrange a visit to the manufacturing unit in Chennai.
Production and delivery
- How long does production take?
- 6 to 8 weeks after you approve the sample, depending on the product and the quantity.
- Whose name goes on the product?
- Yours. Your logo goes on it. Ours does not.
- Can you use our packaging?
- Yes. Your boxes, dust bags and inserts, or we source packaging for you.
- Where is it made?
- At the manufacturing unit in Chennai, India.
- Do you ship outside India?
- Yes. We ship across India and export worldwide, and we handle the export paperwork.
Talk to us
Still have a question?
We reply within 1 working day.